Laundry FAQ
- My appliance is moving or jumping around
- Make sure all the transit bolts have been removed. These are located at the rear of the appliance. If problems persist please contact customer service on 0844 887 2525.
- Why is my appliance making a squeaking noise?
- Make sure the polystyrene block has been removed. You can check this has been done by tipping the appliance onto its rear feet and checking under the front base of the appliance.
- Why is my machine leaking water?
- Check the inlet and drain hoses for leak and ensure these connections are secure. If problem persists please contact customer services on 0844 887 2525.
- Water is leaking from the soap drawer
- Remove the soap drawer from the appliance and remove all residue. If the problem persists please contact customer services on 0844 887 2525.
- My washing machine is not spinning.
- Ensure there is sufficient weight with an even load of washing. Please do not over load or under load as the spin cycle will not complete. If problems persist please contact customer service on 0844 887 2525.
- Why is my appliance not starting?
- Check the appliance has not got child-lock engaged. Refer to instruction manual for unlock details. If problem persists, please contact Customer Services on 0844 887 2525.
- My washing machine is not taking detergent/ fabric conditioner or leaking from the door.
- Remove and clean the dispenser drawer to remove any built up washing powder/fabric softener. If problems persist please contact customer service on 0844 887 2525.
- Where is the serial number on my product?
- Each product range has a fixed location for the plate which contains the Model and Serial Number information. Open the door the plate with this information will be directly in front of you.
- Why is my washing machine making a rattling noise?
- There could be a foreign object such as a coin or a child’s toy in the drum. If the problem persists please contact customer services on 0844 887 2525.
- Why is there no water entering my washing machine?
- Ensure the water supply is on and the tap is open to the washing machine. Also ensure that the water inlet hose is not kinked.
- Once the spin completes untangle the clothes and re-start the machine.
- There is a bad smell coming from the washing machine
- The two most common causes of this symptom are normally a build up of grease or maybe a problem with the plumbing.
- One cause could be that your waste water pipe does not have a proper U bend. The U bend is designed to trap water which acts as a barrier to prevent bad odours coming from the drain outside. Another possible cause is if the drain hose is connected directly to the sink plumbing instead of having a separate plumbing arrangement. If there is a direct run down from the sink connection to the washing machine it can allow some of the dirty water running down the sink to run down the drain hose into the washing machine. A drain hose that is connected to a sink U bend should first go up 3 or 4 inches high before running down to the washing machine.
- You should contact a qualified plumber for further guidance.
- If the washing machine itself smells bad when you open the door it could be that it’s covered in a horrible grease and gunge inside all the hoses and the tub. This particularly affects older washing machines and is common with washing machines that have only really been used at 40 degrees or where only liquid detergent has been used. Not using enough soap detergent over a long period of time can cause a build up of grease and therefore bad smells.
- To try and get rid of these bad odours you could try to clean the washing machine inside using soda crystals which dissolve grease. We recommend putting half a packet inside the drum and washing on a boil wash (or follow the instructions on the packet). Using this method every month or so or using ordinary detergent if no soda crystals are available can help prevent smells from your washing machine. If you washing machine is badly affected by grease and slime it may be difficult to remove it.
- White distilled vinegar has an array of uses. For bad washing machine smells try putting half a cup of white vinegar inside an empty machine and put it on a boil wash. As the first bit of water goes into the sump hose and is sealed off we recommend that you wait until the washing machine has been filling for about 30 seconds and then pour the vinegar into the soap drawer to let it wash down into the machine.
- If the problem persists please contact customer services on 0844 887 2525.
- Error Codes
- IE – water inlet error. Ensure water supply is on and the tap is open to the washing machine.
- OE – drain error. Ensure the drain hose in not kinked.
- UE – uneven balance. The laundry is concentrated to one side of the drum during spin. Please rearrange laundry.
- LE – door open error. Please do not press the Start button while the door is open.
- For all the above if the problem persists please contact customer services on 0844 887 2525.
- If the following error codes are displayed please contact customer services on 0844 887 2525 for further assistance;
E2, E4, E5, E6, E8, E9, H2, H4, H5, H6, H8, ib, PFE
